Terms and Conditions

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.Redbutler.in website.

The domain name www.Redbuttler.in (hereinafter referred to as "Website") is owned by Sarda Incorporation, a Partnership company with its registered office at 2, Metcalfe Lane, 2nd floor, Kolkata – 700072, India.

Your use of the Website, and services and tools are governed by the following terms and conditions ( "Terms of Use" ) as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If You transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, You shall be contracting with Redbutlerand these terms and conditions including the policies constitute Your binding obligations, with Redbutler.

For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean person who can form legally binding contracts under the Indian Contract Act 1872, who has agreed to become a buyer on the Website by providing Registration Data while registering on the Website as Registered User using the computer systems. Redbutler allows the User to surf the Website or making purchases without registering on the Website. The term "We", "Us", "Our" shall mean Redbutler. Person incompetent to contract under the Indian Contract Act 1872 including minors, undischarged insolvents are not eligible to use the website. If a minor uses our website and transact, such use or transaction must be made by the legal guardian or parents.

When You use any of the services provided by Us through the Website, including but not limited to, (e.g. Product Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You. It is Your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use. We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.

ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by Redbutler Policies ((including but not limited to Privacy Policy available at Privacy) as amended from time to time.

Membership Eligibility

Use of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website. If you are a minor i.e. under the age of 18 years, you shall not register as a User of the Redbutler website and shall not transact on or use the website. As a minor if you wish to use or transact on website, such use or transaction may be made by your legal guardian or parents on the Website. Redbutler reserves the right to terminate your membership and / or refuse to provide you with access to the Website if it is brought to Redbutler's notice or if it is discovered that you are under the age of 18 years.

Your Account and Registration Obligations

If You use the Website, you shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this Terms of Use, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Website and refuse to provide You with access to the Website.


When You use the Website or send emails or other data, information or communication to us, you agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.


Membership on the Website is free for buyers. Redbutler does not charge any fee for browsing and buying on the Website. Redbutler reserves the right to change its Fee Policy from time to time. In particular, Redbutler may at its sole discretion introduce new services and modify some or all of the existing services offered on the Website. In such an event Redbutler reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee Policy shall be posted on the Website and such changes shall automatically become effective immediately after they are posted on the Website. Unless otherwise stated, all fees shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws including those in India for making payments to Redbutler Internet.

Disclaimer of Warranties and Liability

This Website, all the materials and products (including but not limited to software) and services, included on or otherwise made available to You through this site are provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, Redbutler does not warrant that:

This Website will be constantly available, or available at all, or The information on this Website is complete, true, accurate or non-misleading.

You will be required to enter a valid phone number and/ or a valid email ID, while placing an order on the Website. By registering Your phone number and email ID, with us, you consent to be contacted by Us via phone calls and/or SMS notifications and emails, in case of any order or shipment or delivery related updates.

Services Payment

While availing any of the payment method/s available on the Website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to:

  • Lack of authorization for any transaction/s, or
  • Exceeding the present limit mutually agreed by You and between "Bank/s", or
  • Any payment issues arising out of the transaction, or
  • Decline of transaction for any other reason/s

All payments made against the purchases/services on Website by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. Website will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Website.

Before shipping / delivering your order to you, Redbutlermay request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to Our Users.

No services as in mode of cash on delivery shall be provided by our company, same and accept within the region of Kolkata or specific Pin code as decided by the company from time to time.


1. You have specifically authorized Redbutler or its service providers to collect, process, facilitate and remit payments and / or the Transaction Price electronically or through Cash on Delivery to and from other Users in respect of transactions through Payment Facility.

2. You understand, accept and agree that the payment facility provided by Redbutler is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment through Cash on Delivery, collection and remittance facility for the Transactions on the Redbutler Website using the existing authorized banking infrastructure and Credit Card payment gateway networks. Further, by providing Payment Facility, Redbutler is neither acting as trustees nor acting in a fiduciary capacity with respect to the Transaction or the Transaction Price.


Except for Cash on Delivery transaction, refund, if any, shall be made at the same Issuing Bank from where Transaction Price was received.

For Cash on Delivery transactions, refunds, if any, will be made via demand draft in favour of the Buyer or the same refund amount will be credited to the Buyer's wallet (As per registration details provided by the Buyer).

Refund shall be made in Indian Rupees only and shall be equivalent to the Transaction Price received in Indian Rupees.

For electronics payments, refund shall be made through payment facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India (RBI) or credited in Buyer's wallet.

Refund shall be conditional and shall be with recourse available to Redbutler in case of any misuse by Buyer.

Buyer's arrangement with Issuing Bank


1. All Valid Credit / Debit/ Cash Card/ and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms and conditions agreed to between the Buyer and the respective Issuing Bank and payment instrument issuing company.

2. All Online Bank Transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which support Payment Facility to provide these services to the Users. All such Online Bank Transfers on Payment Facility are also governed by the terms and conditions agreed to between Buyer and the respective Issuing Bank.

Redbutler will allow the user to buy items using the following forms of payments.

  • Credit Cards
  • Internet Banking
  • Debit Cards
  • Wallet
  • any other mode of payment, as may be decided and made available on the Website.

Please note that payment can be made only in India Rupees and all the above payment instruments must have been issued by entities operating in India and subject to Indian regulations.

Payment made by credit card or any other mode as mentioned above should be received by us on time. If for any reason we do not receive payment from the credit card issuer or any agent involved in any of the above payment modes, you agree that you shall pay all amounts due upon demand by us.

All Sales Final, Downloading and Risk of Loss, Availability of e-books.


You shall indemnify and hold harmless Redbutler, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

Applicable Law

Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Bangalore.

Jurisdictional Issues/Sale in India Only

Unless otherwise specified, the material on the Website is presented solely for the purpose of sale in India. Redbutler make no representation that materials in the Website are appropriate or available for use in other locations/Countries other than India. Those who choose to access this site from other locations/Countries other than India do so on their own initiative and Redbutler is not responsible for supply of products/refund for the products ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.

Trademark, Copyright and Restriction

All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on Website is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause. Trademark complaint

Redbutler respects the intellectual property of others. In case You feel that Your Trademark has been infringed, you can write to Redbutler at " support@redbutler.in".

Product Description

Redbutler we do not warrant that Product description or other content of this Website is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.

Limitation of Liability


1. General :

Redbutler is committed to ensuring that your privacy is protected. Whenever you are required to provide certain information when using this website, you can be assured that it will only be used in accordance with this privacy Policy.

Redbutler may change this policy from time to time by updating this page. This policy is effective from 1st Nov'2017.

By using the website, you agree to the terms and conditions of this Policy

1.Information Requirement: We may collect the following information:
a) name and job title
b) contact information including email address
c) demographic information such as postcode etc.
d) other information relevant to customer surveys

2. Usage of the Information collected:

Redbutler collects only such Personal Information that it believes to be relevant and is required to understand you or your interests. You may need to provide Redbutler some of your Personal Informations during the course of using some services of the Redbutler, for instance, while creating a User ID, while registering on the Website, or provide financial information while making an online purchase, participate in any online survey or contest, communicate with Redbutler's customer service etc. In a nutshell, user's information is needed primarily for the followings,

  • a) Maintenance of personal Record
  • b) This information may be used to improve our products and services.
c) We may periodically send promotional emails to your mail address about new products, special offers or other information which we think you may find interesting 
d) We may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests

3. Shared Information:

You are required to submit your personal information at the time of making an online purchase on the Website. Redbutler uses an online payment gateway that is operated by a third party and the information that you share with Redbutler is transferred and shared with such third-party payment gateway operator. The said operator may also have access to your online purchase history that you make from the Website. Extremely sensitive information like your credit-card details are transacted upon secure sites of approved payment gateways which are digitally encrypted, thereby providing the highest possible degree of protection as per prevailing technology. You are advised, however, that internet technology is not 100% safe and you should exercise discretion on using the same.

4. Links to Third Party Websites:

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. These third-party websites and advertisers may use technology to send the advertisements that appear on the Website directly to your browser. In such cases, the third-party websites or advertisers automatically receive Your IP address. They may also use cookies, JavaScript, web beacons and other technologies to measure the effectiveness of their advertisements and to personalize advertising content. Redbutler does not have access to or control over cookies or other features that such third-party websites and advertisers may use, and the information practices of these third-party websites and advertisers are not covered by this Policy. Please contact them directly for more information about their privacy practices.

5. Security:

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Notwithstanding anything contained in this Policy or elsewhere, Redbutler shall not be held responsible for any loss, damage or misuse of Your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below).

A "Force Majeure Event" shall mean any event that is beyond the reasonable control of Redbutler and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, etc.

6. Disclosure:

Redbutler may disclose any information about you if Redbutler determines that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Website. Redbutler reserves the right at all times to disclose any information that it feels necessary to comply with any applicable law, regulation, legal process or Government's request. Redbutler also may disclose your information when Redbutler determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for the purpose of fraud protection.

Return & Cancellation

Can I 'Return' a delivered product?

Our products are non-returnable. However, If you have received a damaged or defective product or if it is not as described on website, you can raise a refund request on the Website by writing to the emailsupport@redbutler.inwithin 72 hours of delivery. A refund or replacement of product. as decided by the company, will be provided by the company within 30 days of raising the 'refund' request.

The company shall make replacement and /or refund of the product within 30 days from the date of raising the refund request, if such request is made within 72 hours of the time of supply on account of damaged product and / or default delivery and / or product as per not specification. But under no circumstances the customer can ask for any replacement or refund on account of the same being not liked and / or required by the customer.

How can I cancel an order?

You can cancel your order online within twelve (12) hours of placing the order. Your total order amount will be refunded and /or credited to your wallet. In order to cancel an item in your order please log into your account and go to the 'My Orders’. Once your cancellation request is created it will be processed by us as early as possible.

When will I see a disabled 'Cancel' link?

You will see a disabled 'Cancel' link once the 12-hour period of cancellation will exceed.

Privacy Policy

Promotional Policy

The company shall endeavour to provide discounts for customer satisfaction and such promotional policies or discounts or cash back coupons shall be highlighted in our website periodically and all customers making purchases on our website shall be entitled to avail such discounts and offers exiting at the time of purchase. Collection of personally identifiable information and other information shall be kept by us and shall be shared with third parties under any circumstances.

When you use our website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you safe, efficient, smooth and customize experience. This allows us to provide services and features that most likely meet your needs, and to customize our website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.

Contact Us

Please contact us for any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Website to the, Grievance officer at 2 Metcalfe Lane, 2nd floor, Kolkata 700072, India, Phone: 9674777567 or through writing e-mail at our official mail id i.e. support@redbutler.in